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Theme: Communication

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4 matching courses


The Art of Negotiation and Influence Tue 3 Mar 2020   09:00   [More dates...] [Places]

When opportunities come along, do you feel confident about working with people to get what you need? This course gives you a practical insight into the application of professional communication to everyday life, learning how to persuade and influence others effectively. Improving your listening and communication skills is advantageous for both your personal and your professional life.

This workshop is led by Richard Mullender, an external trainer who formerly worked for the Metropolitan Police as a hostage negotiator, and then as Lead Trainer at the National Crisis & Hostage Negotiation Unit in Scotland Yard. By looking at everyday scenarios as well as life-or-death negotiations from his professional experience – e.g. with terrorists for the release of hostages or with someone threatening to commit suicide – Richard demonstrates how to listen for ‘levers’ that help you to persuade and influence, and to secure the best possible outcome.

Outcomes:

  • Be able to use communication consciously to persuade and influence effectively
  • Recognize when others are using persuasive communication techniques
  • Feel more confident in presenting yourself well to others and in gaining support

2 other events...

Date Availability
Wed 4 Mar 2020 09:00 [Places]
Wed 17 Jun 2020 09:00 [Places]

Giving presentations is an essential skill for a researcher, be it in your deparment, at a major conference, or in your next job interview! You know your subject but sometimes issues of performance and clarity stop you being your best. Perhaps you can't project your voice, perhaps you are terrified of the Q&A, perhaps you feel your slides let you down, or perhaps you just don't know what to do to get better.

This is a highly interactive workshop that requires you to throw yourself into the activities. Everyone will be involved as we apply some of the material from the online Presentation and Performance toolkit and try it out in a safe and supportive environment.

The workshop is especially designed for those who feel less confident with the performance aspects of giving presentations. If you are comfortable standing up and talking in front of others then we recommend starting with the online materials.

4 other events...

Date Availability
Mon 23 Mar 2020 13:00 [Places]
Mon 30 Mar 2020 10:00 [Places]
Tue 19 May 2020 10:00 [Places]
Tue 16 Jun 2020 10:00 [Places]

A good poster’s worth 1000 words… but a bad poster’s just a bit of messy paper. When it’s time for you to present your scientific poster how are you going to make the most of the opportunity? We’ll think about why we use posters to present our research, what makes the difference between a good and bad poster and some useful tips to help you present your data in style.

Please note, this is an introductory course to help you start preparing for your first poster sessions...

4 other events...

Date Availability
Tue 31 Mar 2020 10:00 [Places]
Fri 24 Apr 2020 14:00 [Places]
Tue 12 May 2020 10:00 [Places]
Tue 30 Jun 2020 10:00 [Places]
Intercultural Communication new Fri 1 Nov 2019   10:00   [More dates...] [Places]

Research in the 21st century is global, and research teams are intercultural. 35% of Cambridge research students are from outside the EU; and postdocs are the most diverse group by nationality, representing almost 100 countries. This diversity is one of the University’s biggest strengths. Yet intercultural communication is not without its pitfalls and misunderstandings. It takes conscious discipline to think about one’s own cultural assumptions and to try to make sense of others'.

This half-day workshop will give you some tools to help identify where culture might be having an influence on your relationships, where common misunderstandings can occur, and how to address potential challenges.

2 other events...

Date Availability
Fri 7 Feb 2020 10:00 [Places]
Fri 22 May 2020 10:00 [Places]


Related courses provided by PPD Personal and Professional Development



Assertiveness in Action new Fri 18 Oct 2019   09:15   [More dates...] [Full]


Do you find yourself saying ‘Yes’ when you really mean to say ‘No’? Or do you get the impression people think you’re rather too direct? This course will teach you to avoid both extremes and to build constructive working relationships through assertiveness – a form of behaviour that demonstrates your self-respect and your respect for others.

1 other event...

Date Availability
Wed 24 Jun 2020 09:15 [Full]

If you would like to refine your speaking style, increase your personal impact, or address any concerns you may have about your communication skills, these sessions are aimed at identifying the areas you need to focus on, from how you shape an interesting and effective presentation to how you deliver it, and any point in between.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

It is possible to use this booking page to book one follow-up session for additional support. The course trainer will advise when this may be helpful. Please only book one session at a time.

62 other events...

Date Availability
Wed 2 Oct 2019 09:30 [Full]
Wed 2 Oct 2019 10:30 [Full]
Wed 2 Oct 2019 11:30 [Full]
Wed 2 Oct 2019 13:30 [Full]
Wed 2 Oct 2019 14:30 [Full]
Wed 2 Oct 2019 15:30 [Full]
Thu 3 Oct 2019 09:30 [Full]
Thu 3 Oct 2019 10:30 [Full]
Thu 3 Oct 2019 11:30 [Full]
Thu 3 Oct 2019 13:30 [Full]
Thu 3 Oct 2019 14:30 [Full]
Thu 3 Oct 2019 15:30 [Full]
Fri 4 Oct 2019 09:30 [Full]
Fri 4 Oct 2019 10:30 [Full]
Fri 4 Oct 2019 11:30 [Full]
Fri 4 Oct 2019 13:30 [Full]
Fri 4 Oct 2019 14:30 [Full]
Fri 4 Oct 2019 15:30 [Full]
Mon 7 Oct 2019 09:30 [Full]
Mon 7 Oct 2019 10:30 [Full]
Mon 7 Oct 2019 11:30 [Full]
Mon 7 Oct 2019 13:30 [Full]
Mon 7 Oct 2019 14:30 [Full]
Mon 7 Oct 2019 15:30 [Full]
Tue 22 Oct 2019 09:30 [Full]
Tue 22 Oct 2019 10:30 [Full]
Tue 22 Oct 2019 11:30 [Full]
Tue 22 Oct 2019 14:30 [Full]
Tue 22 Oct 2019 15:30 [Places]
Thu 31 Oct 2019 13:30 [Full]
Thu 31 Oct 2019 14:30 [Full]
Thu 31 Oct 2019 15:30 [Places]
Mon 4 Nov 2019 09:30 [Full]
Mon 4 Nov 2019 10:30 [Places]
Mon 4 Nov 2019 11:30 [Places]
Mon 4 Nov 2019 13:30 [Places]
Mon 4 Nov 2019 14:30 [Places]
Mon 4 Nov 2019 15:30 [Places]
Tue 5 Nov 2019 09:30 [Full]
Tue 5 Nov 2019 10:30 [Places]
Tue 5 Nov 2019 11:30 [Places]
Tue 5 Nov 2019 13:30 [Places]
Tue 5 Nov 2019 14:30 [Places]
Tue 5 Nov 2019 15:30 [Places]
Tue 12 Nov 2019 09:30 [Full]
Tue 12 Nov 2019 10:30 [Places]
Tue 12 Nov 2019 11:30 [Places]
Tue 12 Nov 2019 13:30 [Places]
Tue 12 Nov 2019 14:30 [Places]
Tue 12 Nov 2019 15:30 [Places]
Tue 26 Nov 2019 09:30 [Full]
Tue 26 Nov 2019 10:30 [Places]
Tue 26 Nov 2019 11:30 [Places]
Tue 26 Nov 2019 13:30 [Places]
Tue 26 Nov 2019 14:30 [Full]
Tue 26 Nov 2019 15:30 [Full]
Thu 28 Nov 2019 09:30 [Full]
Thu 28 Nov 2019 10:30 [Full]
Thu 28 Nov 2019 11:30 [Places]
Thu 28 Nov 2019 13:30 [Places]
Thu 28 Nov 2019 14:30 [Places]
Thu 28 Nov 2019 15:30 [Full]
Communicating Assertively: Online Self-taught Bookable


At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communication Essentials: Online Self-taught Bookable


"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.


Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

1 other event...

Date Availability
Fri 26 Jun 2020 09:15 [Places]


Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

2 other events...

Date Availability
Mon 7 Oct 2019 09:15 [Full]
Thu 26 Mar 2020 09:15 [Full]
Giving Effective Feedback: Online Self-taught Bookable


Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.


For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.


Minute taking is not usually about writing a verbatim record of what is said but it is about understanding why minutes are required and recognising what is important to record.

This module is an introductory guide for anyone who is required to take minutes. It does not cover the additional skills required to take minutes at University committee meetings.

Presentation Skills: An Introduction Thu 30 Jan 2020   09:30   [More dates...] [Places]


If you dread giving presentations or simply want to hone your skills, this workshop gives you an opportunity to ‘step up to the podium,’ and receive constructive feedback and coaching to be a better public speaker. Whatever your specific speaking goal might be - delivering a presentation to colleagues, chairing or engaging in a meeting, giving a toast or tribute, or responding confidently in a Q&A period – the supportive environment of this workshop will help you play to your strengths, face your fears and give you tools to overcome them.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

2 other events...

Date Availability
Thu 31 Oct 2019 09:30 [Full]
Mon 1 Jun 2020 09:30 [Places]
Presentation Skills: Online Self-taught Bookable


Do you dread speaking in public or giving presentations? Or are you looking to build on your current skills and experience to make your planning and delivery more effective? This module aims to develop your skills, knowledge and confidence in both formal and informal presentation situations e.g. meetings, training sessions and conferences.

This online module provides an opportunity to explore key areas in both preparation and delivery of presentations.

For additional guidance you can visit our Guide to successful online learning.