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Handling the large volume of spam, ransomware and other malware delivered via email to often indignant users has become quite a large part of standard IT duties over the past few years. Along with the increasing complexity of the tricks and techniques used by hacker groups for spearphishing and delivering malware, it is clearly apparent that there is only so much that professional IT staff can expect from their users in terms of determining what is, and is not, malware or phishing.

Yet the pressure on often relatively junior administrative and financial staff has not decreased and the time taken to try and work out what is genuine and what is not does not make for smooth time management. Most important of all, IT practitioners must not indulge in the blame culture when an incident happens, simply because the person blamed will probably never "own up" to making a possible mistake again. A positive culture - even admitting "Yes, it has happened to me" - is essential to encourage users to be open about mistakes.

This seminar will attempt to show some of the more common of the latest spammer tricks, and introduce some tools which (hopefully) will make your life easier.