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- Select training provider - (Change and Programme Management Office)
Mon 11 Mar 2024
09:30 - 16:30

Venue: Greenwich House, Jaffna Room

Provided by: Change and Programme Management Office


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Facilitation Skills for Continuous Improvement

Mon 11 Mar 2024


This interactive course is complementary to other courses within the Continuous Improvement theme and is designed to give delegates the knowledge and tools to;

  • plan and deliver process improvement workshops
  • coach and support others to improve processes
Target audience
  • All current Cambridge University staff (departments and colleges)
  • Further details regarding eligibility criteria are available

Must have completed "Introduction to Lean in HE - Making Improvements in the Workplaceā€¯ course and bite-sized sessions, SIPOC, Six Thinking Hats and 5 Whys.


Number of sessions: 1

# Date Time Venue Trainers
1 Mon 11 Mar   09:30 - 16:30 09:30 - 16:30 Greenwich House, Jaffna Room map Linda Spinks,  Michelle Fordham,  Elena Carpenter,  Rebecca Shipley
  • To refresh your knowledge of Lean Tools and Techniques
  • To develop your knowledge of the workshop facilitation process
  • To challenge your knowledge of selecting the right tool or approach
  • To develop your knowledge of using an A3 Improvement Charter to support your planning
  • To provide tips for increasing your confidence when facilitating workshops
  • To know how to react when workshops don't go to plan
  • To develop your understanding of how to capture workshop outputs and develop next steps
  • To develop your coaching skills within a Continuous Improvement context to support and empower others to improve processes
  • Classroom-based with interactive group work and experiential learning

One full-day session


This course is run every 2 months throughout the year.

Related courses
Continuous Improvement

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