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17 matching courses
Courses per page: 10 | 25 | 50 | 100

8 Wastes new Self-taught Booking not required

An introduction to the 8 Wastes (Lean methodology), and how to spot hidden waste in your own processes.

SIPOC training new Self-taught Booking not required

A short how-to guide to creating and using SIPOC analysis in process improvement

We are pleased to welcome colleagues from the Continuous Improvement Team at the University of Leicester. They have recognised that staff have to be in the “right place” (head and heart) to get involved and have been using some Creative Action Methods to help people engage imaginatively and build a safe community before starting improvement work.

During this session participants can expect to have fun, to connect with new people and gain some theory and practical techniques to support with overcoming lack of engagement and to help warm people up to contribute to lean activities and group work. Participants at the session will gain

  • An understanding of the benefits of warm up to increase engagement of participants
  • Practice in at least three techniques
  • Ideas of how the techniques can be used
  • A written guide to take away so that you can use the techniques to warm up teams

The session is all about gaining some good facilitation and coaching skills for you to utilise in your own work as well as how using playfulness and visual tools can help to engage others.

There will also be time at the end of the session to catch up with colleagues within the community

A series of 30 minute drop-in sessions to talk with one of the Simplifying our Processes team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys

The Simplifying our Processes team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.

10 other events...

Date Availability
Fri 4 Dec 2020 09:00 [Places]
Fri 4 Dec 2020 16:00 [Places]
Tue 8 Dec 2020 09:00 [Places]
Tue 8 Dec 2020 16:00 [Places]
Fri 11 Dec 2020 09:00 [Places]
Fri 11 Dec 2020 16:00 [Places]
Tue 15 Dec 2020 09:00 [Places]
Tue 15 Dec 2020 16:00 [Places]
Fri 18 Dec 2020 09:00 [Places]
Fri 18 Dec 2020 16:00 [Places]
Effective use of workspace - using the 5S tool to help new Tue 15 Dec 2020   10:00 POSTPONED

5S is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity. It's designed to help build a quality work environment, both physically and mentally.

This short virtual session looks at the Lean 5S tool as a way of organising workspace and how this can help wellbeing. It also draws comparisons with the Marie Kondo tidying method.

In preparation for the session, please take a photograph of something that makes you happy.

You will receive joining instructions a few days before the session with instructions on where to upload your photographs.

The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working

This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment.

Details regarding LCS can be found here -

4 other events...

Date Availability
Tue 8 Dec 2020 09:15 [Full]
Wed 20 Jan 2021 09:15 [Full]
Mon 15 Feb 2021 09:15 [Full]
Mon 12 Apr 2021 09:15 [Places]
LiL: Mentoring new Self-taught Booking not required

A curated learning path on key skills for Mentoring (both for Mentors and Mentees). This Learning Path was created originally for the UIS Mentoring Scheme, but has kindly been made available for us all.

For more resources see the University of Cambridge's LinkedIn Learning Hub.

The course can be accessed here.

LiL: Remote Working Self-taught Booking not required

A curated learning path on working remotely. For more resources see the University of Cambridge's LinkedIn Learning Hub.

The course can be accessed here.

ourcambridge Champion Christmas Event new Wed 16 Dec 2020   13:30 [Places]

Join is for an afternoon of Christmas activities, designed to share information and enable networking amongst champions

ourcambridge Speed Mentoring event new Thu 10 Dec 2020   15:30 [Places]

Have you ever wished you could get 10 minutes with a senior colleague to ask their advice on how they would handle something? Have you ever wondered how others approach challenging problems? This is your opportunity to ask. We are bringing together a panel of senior managers and leaders from across the University for a special speed mentoring session so that they can offer you their support and advice.

Speed mentoring offers you the opportunity for a series of short, focused conversations about a specific question or issue you are struggling with. You will rotate around four different mentors, spending around 10 minutes with each, to gain different perspectives on an issue you are seeking to resolve or a project you are trying to progress.

‘ I liked that there were a diverse background of university staff involved in the session, and all of the mentors were really engaged and enthusiastic. I felt that I could be honest about some of my experiences in the University, good and bad. All the mentors I spoke to acted as a good sound board for the issues that I wanted to discuss and they have given me some excellent advice and ideas.’ ‘ I liked that there were a diverse background of university staff involved in the session, and all of the mentors were really engaged and enthusiastic. I felt that I could be honest about some of my experiences in the University, good and bad. All the mentors I spoke to acted as a good sound board for the issues that I wanted to discuss and they have given me some excellent advice and ideas.’

‘The fact that we saw 4 different mentees was brilliant - we gained different perspectives, saw different mentoring types and were also introduced to people and roles we may not have known about.’

Please register for just one of these events.

Tuesday 3rd November 2020 Time: 10.30-11.30


  • Jessica Barrick - Deputy Head - Finance and Studentships
  • Marie Butcher - Faculty Administrator - Faculty of Human, Social & Political Sciences
  • Isobel Humphrey - Assistant Secretary - School of the Humanities & Social Sciences
  • Steve Riley - Chief Operating Officer - University Information Services
  • Linda Spinks - Process Improvement Manager - ourcambridge
  • Dr Susie Wan - Faculty Administrator - Faculty of Economics

Date: Thursday 10th December 2020 Time: 15.30-17.00


  • Amanda Hepton-Patchett - Communications Lead - ourcambridge
  • Kate Livingstone - Senior User Researcher - University Information Services
  • Marita Walsh - Support Services Manager - Department of Chemistry
  • Ben Warn - Acting Secretary - School of Arts & Humanities
  • Jane Wilkinson - Head - Postgraduate Admissions
  • Anthony Dangerfield – Head of the International Student Office

Please note you will be invited to meet four out of the six mentors listed. Due to the complexity of the scheduling, it is not possible to request particular mentors. You will be sent details of who you will be meeting and the times, in advance. If you foresee any particular difficulty, please email

Process Mapping and Analysis new Self-taught Booking not required

A short course explaining how we identify, map and analyse business processes at the University of Cambridge

Professional Services Awards 2020 new Wed 16 Dec 2020   11:00 [Places]

The Professional Services Recognition Awards aim to recognise, highlight and celebrate the very best work across all professional service areas in the University. In September, colleagues were invited to nominate individuals and teams that they believed had made a difference to them, their team, and/or to the wider University in the academic year 2019-2020. They were asked to nominate under the categories listed below. The first four of these reflect the Professional Services Values established in 2019; collaboration, respect, integrity and trust. The awards aim to recognise those colleagues who have truly demostrated these values in their day to day work.

Award Categories

  • 1. Collaboration - we work together by sharing skills, expertise and knowledge to achieve a common goal, which helps us to break down barriers and create a sense of community
  • 2. Respect - we are inclusive and treat everyone with fairness and kindness, by being courteous in our interactions and ensuring everyone's voice is heard
  • 3. Integrity - we are professional, open and committed to doing what we say we will do, and we are true to ourselves and others
  • 4. Trust - we have honest and open relationships underpinned by our shared values, which enables us to create an environment where people feel empowered
  • 5. Hot Topic (non-COVID-19 related)
  • 6. Unsung hero
  • 7. Vice-Chancellor's Award for exceptional support in response to the COVID-19 pandemic

This series of drop in sessions has been designed to support both mentees and mentors who are taking part in the ourcambridge self-match mentoring scheme. They are entirely optional and you can attend as many or as few as you would like. To ensure that everyone is able to contribute to the sessions we are limiting the number of places for each session to 20. Where sessions are specifically designed for either the mentees or the mentors, this will be made clear (if you are both, you are welcome to attend both). The sessions will be interactive and focus around key discussion topics. For some sessions, we may contact you and ask you to watch a short 5-10 minute film beforehand.


There is no need to attend all sessions. Please register only for those that you wish to attend.

  • Wednesday 21 October 12:00-13:00: Mentoring basics (for both mentors and mentees)
  • Wednesday 18 November 11.00-12:00: Establishing a positive mentoring relationship (mentees only)
  • Thursday 26 November 11:30-12:30: Establishing a positive mentoring relationship (mentors only)
  • Thursday 17 December 11:30-12:30: Self reflection (for mentees only)
  • Monday 18 January 15:00-16:00: Goal setting (for both mentors and mentees)
  • Friday 19 February 14:00-15:00: Communication skills (listening and questioning) (for both mentors and mentees)
  • Thursday 18 March 10:00-11:00: Giving and receiving feedback

3 other events...

Date Availability
Mon 18 Jan 2021 15:00 [Places]
Fri 19 Feb 2021 14:00 [Places]
Thu 18 Mar 2021 10:00 [Places]
Six Thinking Hats new Self-taught Booking not required

A short introduction to De Bono's Six Thinking Hats - a creative thinking tool for creative meetings.

A bite-sized introduction to Understanding Benefits in Lean Management. Please complete the short feedback form (link in interactivity tab next to transcript) to let us know what you think and what we could improve.

An introduction to the questioning techniques 5 Why's and 6 honest men which can be used to understand processes and why things happen in a particular way.

What is Lean? new Self-taught Booking not required

This short video provides an overview of the history and high level principles of Lean as a process improvement methodology.

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