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This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

The course is designed to give participants an overview of Lean thinking as applied within Higher Education, and an explanation of some of the basic tools used to make improvements to processes. This session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can.

The seminar is being held in response to staff ideas submitted under the Supporting our Staff work stream. It is designed to introduce the concept of CoPs and will look at what they are and how they can support collaboration, communication, peer to peer support and career development. There will also be an opportunity to hear from UCL (University College London) and UIS (University Information Services) about how they have introduced CoPs and the benefits they have brought, plus their future plans.

Why attend? The seminar is an ideal opportunity for you to find out more about CoPs and discuss with your colleagues how they can support the work of our professional services staff. Your opinion really counts and we are very keen to hear your thoughts and ideas.