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This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

This course is designed to help delegates plan and deliver process improvement workshops and is complementary to other courses within the Business Improvement theme.

The course is designed to give participants an overview of Lean thinking as applied within Higher Education, and an explanation of some of the basic tools used to make improvements to processes. This session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can.

• This course has been commissioned by ourcambridge and is delivered by a third party company.

• The course provides an accredited Lean Practitioner qualification. The course involves a 2-day face to face training session followed by completion of a 6-week project.