Continuous Improvement at Cambridge - Understanding Service Demand to Deliver Effective Lean Services

Special

We are delighted to welcome Dave Bishton, Head of Business Change (& Service Improvement) at the University of Warwick who will run a session to discuss how understanding service demand and matching to the capacity of University services can help us deliver effective, Lean services.

• Colleagues across the Collegiate University with an interest in process improvement.
• Further details regarding eligibility criteria are available

• Introduction to Lean in HE: Making Improvements in the Workplace
• CI at Cambridge - Finding the Positives – Appreciative Inquiry and Positive Organisational Scholarship
• Lean Practitioner Course (LCS 1b)
• 8 Wastes
• LiL: Mentoring
• LiL: Remote Working
• Process Mapping and Analysis
• SIPOC training
• Six Thinking Hats
• Understanding and Measuring Benefits in Lean Management
• Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
• What is Lean?
• Analysing Business Processes: Where Do I Start?
• Drop In Sessions - Simplifying our Processes
• Effective use of workspace - using the 5S tool to help
• Facilitation and Coaching Skills for Continuous Improvement
• Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
• Nurturing a Lean Habit