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Thu 26 Sep 2019
10:30 - 12:00

Venue: Student Services Centre, Exams Hall, Room AG03a

Provided by: Office of Student Conduct, Complaints and Appeals


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University Student Complaint Procedure (Workshop)
New

Thu 26 Sep 2019

Description

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.

Target audience
  • All University staff who are involved with student matters, particularly staff who handle informal complaints within their department or service (Responsible Officers in the Student Complaint Procedure) and those who support students during their time at the University.
  • Further details regarding the Office of Student Conduct, Complaints and Appeals' eligibility criteria are available here
Sessions

Number of sessions: 1

# Date Time Venue Trainers
1 Thu 26 Sep   10:30 - 12:00 10:30 - 12:00 Student Services Centre, Exams Hall, Room AG03a map Sarah d'Ambrumenil,  Chris Down
Aims
  • to understand the principles and purpose of the University's Student Complaint Procedure
  • to identify how complaints can be avoided, or dealt with at a local level
  • to apply principles about student complaints to real situations
  • to be able to provide students with appropriate information and direct them to the Student Complaint Procedure, OSCCA and support as appropriate
Duration
  • One session of 90 minutes

Booking / availability