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Office of Student Conduct, Complaints and Appeals course timetable

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Mon 23 Sep – Thu 26 Sep

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Thursday 26 September

10:30
University Student Complaint Procedure (Workshop) new [Places] 10:30 - 12:00 Student Services Centre, Exams Hall, Room AG03a

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.