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Thu 29 Nov 2018
13:30 - 16:30

Venue: Cambridge University Library, IT Training Room

Provided by: Cambridge University Library Staff Learning & Development


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Cambridge University Libraries Staff : Internal and External Customers : Service Excellence pm
New

Thu 29 Nov 2018

Description

An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers.

Target audience

Cambridge University Library Staff (including affiliated faculty libraries)

Sessions

Number of sessions: 1

# Date Time Venue Trainer
1 Thu 29 Nov 2018   13:30 - 16:30 13:30 - 16:30 Cambridge University Library, IT Training Room map Susan Norman
Objectives
  • Delegates will be able to outline what good and bad customer service is and how it relates to them in their role
  • Delegates will understand what the implications of good and bad customer service are
  • Delegates will know how to provide good customer service in their role
  • Delegates will understand the importance of communication in good customer care
  • Delegates will have an action plan to improve their existing standards of customer service
Aims

Delegates understand what good customer service is and how it relates to different roles, including internal and external customers.

Format

Interactive workshop

Duration

3 hours

Theme
Cambridge University Libraries Staff : Customer Service

Booking / availability