All Office of Student Conduct, Complaints and Appeals courses

A briefing on the University's Examination Review Procedure.

This formal University procedure is used by students to request a review where:

-  a procedural irregularity in the examination process has adversely impacted on your examination results; or
-  demonstrable bias or the perception of bias has occurred within the examination process; or
-  the withdrawal of academic provision, which had adversely impacted on your examination results and of which the Examining Board were not aware [this ground is for students whose assessment results have been adversely affected by industrial action].

Find out or remind yourself what to do if you receive a request to respond to an examination review, or if a student is asking you about requesting an examination review.

This session includes case studies and discussion to ensure that examiner decisions are robust.

This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.

This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.

Topics to be discussed will include:

 -  how to prevent student complaints
 -  how to respond to student complaints at a local (department or service) level
 -  how to respond to a formal student complaint
 -  appropriate remedies for student complaints
 -  how to support students who wish to make a complaint

The session will include a case study and discussion.