UIS Incident Management Training: Introduction to IT Incident Management Process New
Description
In collaboration with stakeholders around UIS, the Service Management Office has produced a new IT Incident Management process. This event is an introduction to the new process with time for questions and feedback.
Target audience
UIS Team Leads and Service Owners.
Objectives
The session will cover:
- What the new process aims to achieve
- How the new process has been developed
- Policy and principles
- Responsibilities for team leads
Format
Presentation followed by Q&A
System requirements
MS Teams
Notes
Please only book one session.
Duration
The presentation is around 25 minutes, followed by 20 minutes for questions.
Events available