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Wed 30 Jun 2021
15:00 - 15:45

Venue: UIS Online Courses - instructor-led

Provided by: University Information Services - Staff Learning & Development


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UIS Incident Management Training: Introduction to IT Incident Management Process
New

Wed 30 Jun 2021

Description

In collaboration with stakeholders around UIS, the Service Management Office has produced a new IT Incident Management process. This event is an introduction to the new process with time for questions and feedback.

Target audience

UIS Team Leads and Service Owners.

Sessions

Number of sessions: 1

# Date Time Venue Trainers
1 Wed 30 Jun   15:00 - 15:45 15:00 - 15:45 UIS Online Courses - instructor-led Anna Langley,  S. Pullen,  Will Russell
Objectives

The session will cover:

  • What the new process aims to achieve
  • How the new process has been developed
  • Policy and principles
  • Responsibilities for team leads
Format

Presentation followed by Q&A

System requirements

MS Teams

Notes

Please only book one session.

Duration

The presentation is around 25 minutes, followed by 20 minutes for questions.


Booking / availability