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Tue 29 Jun 2021
11:00 - 11:45

Venue: UIS Online Courses - instructor-led

Provided by: University Information Services - Staff Learning & Development


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UIS Incident Management Training: Introduction to IT Incident Management Process
New

Tue 29 Jun 2021

Description

The Service Management Office has produced a new IT Incident Management process. This event is an introduction to the new process with time for questions and feedback.

Target audience

UIS Team Leads and Service Owners.

Sessions

Number of sessions: 1

# Date Time Venue Trainers
1 Tue 29 Jun   11:00 - 11:45 11:00 - 11:45 UIS Online Courses - instructor-led Anna Langley,  S. Pullen,  Will Russell
Objectives

The session will cover:

  • What the new process aims to achieve
  • How the new process has been developed
  • Policy and principles
  • Responsibilities for team leads
Format

Presentation followed by Q&A

System requirements

MS Teams

Notes

Please book only session.

Duration

The presentation is around 25 minutes, followed by 20 minutes for any questions.


Booking / availability