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Self-taught course

Provided by: University Information Services - Digital Literacy Skills


This course is self taught (Materials may be loaned out).

Bookings cannot be made on this course (Course is not taking bookings).

More information about UIS self-taught courses.

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Microsoft Outlook 2016 Level 1

Self-taught course


Microsoft Outlook 2016 - Level 1 enables users to be able to send and receive emails, schedule appointments and maintain contact details information.

Target audience
  • Microsoft Outlook 2016 - Level 1 assumes little or no knowledge of the software.
  • It would be beneficial to have a general understanding of personal computers and the Windows operating system environment.
Topics covered

Email Concepts

  • How Email Works
  • Email Addresses
  • The Benefits Of Email
  • Email Etiquette
  • Emails And Viruses
  • Digital Signatures

Getting Started With Outlook

  • Understanding Outlook 2016
  • Starting Outlook From The Desktop
  • Common Outlook 2016 Screen Elements
  • Using The Ribbon
  • Using Ribbon KeyTips
  • Showing And Collapsing The Ribbon
  • Understanding The Backstage View
  • Accessing The Backstage View
  • Understanding The Quick Access Toolbar
  • Adding Commands To The QAT
  • Navigating To Outlook Features
  • Sneaking A Peek
  • The Folder Pane
  • The To-Do Bar
  • The Mail Screen
  • The Calendar Screen
  • The People Screen
  • The Tasks Screen
  • The Notes Screen
  • The Outlook Today Screen
  • Changing The Office Theme
  • Exiting Outlook

Sending Email

  • Email In Outlook
  • How Outlook Mail Works
  • Composing An Email Message
  • The Message Window
  • Creating A New Message
  • Checking The Spelling
  • Adding An Attachment To A Message
  • Adding Importance
  • Requesting Message Receipts
  • Sending The Message
  • Creating An AutoSignature
  • Using An AutoSignature
  • Removing An AutoSignature
  • Sending A Courtesy Copy
  • Sending A Blind Copy

Receiving Email

  • Understanding The Inbox
  • Retrieving Email
  • Opening An Outlook Data File
  • Adjusting The Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages In A Conversation
  • Replying To A Message
  • Replying To A Message In A Conversation
  • Replying To All Messages
  • Replying Without The Original Message
  • Adding Comments To Replies
  • Getting Replies Sent To Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages As Unread
  • Understanding Clutter

Working With Attachments

  • Understanding File Attachments
  • Inserting A File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving A File Attachment
  • Opening A File Attachment

Flagging Messages

  • About Flags And Reminders
  • Flagging Messages In The Message List
  • Sending A Message With A Flag
  • Adding A Reminder To Your Messages
  • Changing The Default Quick Click Flag
  • Removing A Flag

Junk Email

  • Spamming And Junk Email
  • Phishing And Junk Email
  • Understanding Junk Email Options
  • Marking Messages As Junk Mail
  • Marking Messages As Safe
  • Managing The Senders Lists
  • Importing A Blocked Senders List
  • Exporting A Blocked Senders List
  • Deleting Junk Email

Working With The Calendar

  • Accessing The Calendar
  • Changing The Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within A Calendar
  • Changing The Current View
  • Creating A Second Time Zone
  • Removing A Time Zone
  • Creating A New Calendar
  • Working With Multiple Calendars
  • Deleting A Calendar
  • Sharing Calendars
  • Understanding The Weather Bar


  • Understanding People View
  • Understanding The Contact Form
  • Viewing Your Contacts
  • Creating A New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting A Contact Picture
  • Adding Contacts For An Existing Company
  • Printing Contact Details
  • Deleting An Unwanted Contact
  • Recovering A Deleted Contact


  • Tasks And The To-Do List
  • Creating Tasks
  • Changing Task Views
  • Sorting Tasks
  • Working With Tasks
  • Deleting Tasks
  • Printing A Task List

Getting Help

  • Understanding How Help Works
  • Using Tell Me
  • Accessing The Help Window
  • Navigating The Help Window
  • Using Google To Get Help
  • Using Smart Lookup
  • Printing A Help Topic

At the completion of this course you should be able to:

  • Understand some of the more basic email concepts
  • Start Microsoft Outlook and navigate its key features
  • Create and send email messages
  • Receive emails in your Inbox and then work with them
  • Competently work with file and item attachments within email messages
  • Work with message flags and reminders
  • Work effectively with junk email
  • Work with the Calendar feature
  • Create and work with contacts
  • Create and work with tasks
  • Obtain help for Outlook whenever you need it

Watsonia workbook with 138 topics. Files for the exercises are provided on a CD or can be downloaded here


Approximately 20 hours

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