Cambridge University Libraries Staff : Customer Service New
Unscheduled instructor led
Description
An interactive workshop, focusing on providing good customer service for both internal (colleagues) and external (readers) customers.
Target audience
Cambridge University Libraries staff in customer facing roles
Objectives
Participants will be able to:
- identify what good and bad customer service is and how it relates to their role
- understand the implications of good and bad customer service
- understand how to provide good customer service in their role
- understand the importance of communication in good customer care
- identify an action plan to improve their existing standards of customer service
Aims
To understand what good customer service is and how it relates to different roles, including internal and external customers.
Format
Interactive workshop
Notes
Refreshments will be available in the break. A water cooler is available nearby to fill your own bottle. Please bring a notepad and pen.
Duration
3 hours
Frequency
As required
Theme
Customer Service
Booking / availability