UIS Incident Management Training: Introduction to IT Incident Management Process New
Tue 29 Jun 2021
Description
The Service Management Office has produced a new IT Incident Management process. This event is an introduction to the new process with time for questions and feedback.
Target audience
UIS Team Leads and Service Owners.
Sessions
Number of sessions: 1
# | Date | Time | Venue | Trainers |
---|---|---|---|---|
1 | Tue 29 Jun 2021 11:00 - 11:45 | 11:00 - 11:45 | UIS Online Courses - instructor-led | Anna Langley, S. Pullen, Will Russell |
Objectives
The session will cover:
- What the new process aims to achieve
- How the new process has been developed
- Policy and principles
- Responsibilities for team leads
Format
Presentation followed by Q&A
System requirements
MS Teams
Notes
Please book only session.
Duration
The presentation is around 25 minutes, followed by 20 minutes for any questions.
Booking / availability