Crucial Conversations: How Can We Tackle Them?

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A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong: it is sensitive by nature. For these reasons, the conversation may require courage to have. So it is human nature to delay or even avoid the conversation. The longer you leave it though, the more challenging actually having the conversation becomes.

Join this webinar to learn about the sort of crucial conversations we may need to have and why it’s important to act early. The aim is then to provide ideas and tips to help you better prepare for and handle a crucial conversation well and with confidence – whether online or in person. Some eLearning resources for you to further your learning on the topic will be shared after the session.

• University staff
• Further details regarding PPD's eligibility criteria

Number of sessions: 1

This will be delivered as a live session, with input and conversation between the presenters. There will be an opportunity to ask questions anonymously. The session will be recorded and accessible to others in the University.

One session of two hours

• Dealing with Conflict in the Workplace for Managers

• Communication
• Digital Capability (JISC)