Facilitation Skills for Continuous Improvement

PrerequisitesNew

This interactive course is complementary to other courses within the Continuous Improvement theme and is designed to give delegates the knowledge and tools to;

• plan and deliver process improvement workshops
• coach and support others to improve processes

• All current Cambridge University staff (departments and colleges)
• Further details regarding eligibility criteria are available

Must have completed "Introduction to Lean in HE - Making Improvements in the Workplace” course and bite-sized sessions, SIPOC, Six Thinking Hats and 5 Whys.

• To refresh your knowledge of Lean Tools and Techniques
• To develop your knowledge of the workshop facilitation process
• To challenge your knowledge of selecting the right tool or approach
• To develop your knowledge of using an A3 Improvement Charter to support your planning
• To provide tips for increasing your confidence when facilitating workshops
• To know how to react when workshops don't go to plan
• To develop your understanding of how to capture workshop outputs and develop next steps
• To develop your coaching skills within a Continuous Improvement context to support and empower others to improve processes

• Classroom based with interactive group work and experiential learning

One full-day session

This course is run every 2 months throughout the year.

• Analysing Business Processes: Where Do I Start?
• Lean Practitioner Course (LCS 1b)
• TECHNICIANS: Introduction to Lean in HE: Making Improvements in the Workplace (in person)
• Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
• 8 Wastes
• LiL: Mentoring
• LiL: Remote Working
• Process Mapping and Analysis
• SIPOC training
• Six Thinking Hats
• Understanding and Measuring Benefits in Lean Management
• Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
• What is Lean?