Cambridge University Libraries Staff : Reader Services Workshop New
Outline Programme
13.30 Refreshments
14.00 Getting started
14.15 Brief introduction – Marjolein Allen
14.25 Why the change?/ Linking to roadmap/ CUL strategy – Rose Giles
14.35 Hopes & concerns – pairs exercise Also - What is working well? / needs to change?
15.00 Excellent Reader Service – Pairs/groups exercise
15.30 Refreshments
15.50 Feedback – excellent reader service
16.00 Making it happen? What do we need to start, stop & continue doing?
17.00 Way forward/close
17.15 Finish
The programme is designed to be flexible and to respond to emerging issues.
Reader Services Staff
Please use the attached pro-forma to note down any thoughts or ideas that you may have in advance of the workshop.
In preparation for the workshop, please look at the following questions. These notes are for you to use to inform the discussion on the day.
- What is currently working well?
- What challenges/opportunities do you think there are?
- What does a first class service for users look like?
- What do you think needs to change?
- Any other relevant issues.
By the end of the session, the group will have:
- Got to know each other
- Identified current challenges and opportunities
- Discussed how we can create a future first class, consistent experience for all users of the UL
- Agreed the way forward
To share and develop ideas and views on the future of Reader Services
Half Day Workshop facilitated by Sheila Wotherspoon on behalf of Rose Giles/ Reader Services Manager
Please use the attached pro-forma to note down any thoughts or ideas that you may have in advance of the workshop.
3.5 hours
Events available