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At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.
Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.
This online course will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.
"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.
The course introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.
If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this course offers you the flexibility to learn in the way that best fits with your schedule.
The procedure through which employers can check an individual’s right to work in the UK will change from 6 April 2022. This short course will provide staff with practical guidance on how to check right to work under the new procedures.
Access the recording of the Conducting Right to Work Checks webinar.
Great team work and individual working relationships are what we all want, but things don’t always run smoothly. We may find ourselves disagreeing with someone over work or behaviours. We may want to tell them how we feel but don’t quite know how to go about it. Sometimes we decide not to have the conversation at all, which can lead to a small problem escalating in to something bigger, more persistent and harder to resolve.
Having honest and open conversations is not always easy and can sometimes lead to a misunderstanding, bad feelings and resentment. On this workshop, using forum theatre with a scenario acted out, we will explore what can go wrong and how to put right. With your interactions, we will help you develop techniques for a constructive conversation that helps to build long-lasting effective relationships and to build trust within the team.
This online course offers a short introduction to data protection concepts, explains why they are important to the University, and signposts to further guidance materials. As nearly all University staff are likely to collect and handle personal information about living identifiable individuals in one way or another, it’s important to have a basic understanding of the main issues.
All staff using personal data in some way in their role are encouraged to complete this online course as part of their induction and thereafter once every two years, but the precise expectations about who should complete it (and how often) in different areas of the University should be set by Heads of Department (and equivalents). While this online course primarily is aimed at staff, it is also suitable for students needing or wishing to complete basic data protection training.
The content of this course reflects the provisions of current data protection law in the UK.
Managing and developing talent in your team is a key skill for any manager in order to create an environment for their team to perform to the best of their ability, both individually and as a group.
From adopting a strategic approach to developing talent in order to deliver objectives, to understanding key strategies for developing your team at each stage of the employee lifecycle, this interactive and participative workshop offers you the opportunity to consider how to develop strength in your team, enhance motivation and wellbeing as well as share your experiences with others.
This course prepares you to write a CV, job application and covering letter that stands out and makes employers take notice and to undertake a successful job search. You will learn what to include and exclude in your CV, how to choose the right format, how to tailor information to match job requirements, and how to deal with employment gaps, job hopping and/or lack of experience.
The course is highly participative, providing an opportunity to share experiences with others, as well as time to practise your skills.
This course prepares you to showcase with confidence your skills, experience and potential in a job interview that takes place either virtually or in-person. You will learn how to prepare for interview, anticipate likely questions and plan how to answer them. You will learn techniques for handling nerves and be able to project yourself positively on screen and in-person.
You will also be able to pre-empt and deal with common technical challenges that can occur in an online interview.
The course is highly participative, providing an opportunity to share experiences with others, as well as time to practise your skills.
An information webinar providing information on various Digital Apprenticeships available through Firebrand Training, one of our approved training providers. This webinar will provide information on several Digital Apprenticeships including;
- Data Analyst Level 4
- Information Communication Technician Level 3
- Software Tester Level 4
The purpose of the webinar will be to provide you with an overview of Digital programmes available, and will give you the opportunity to ask any questions.
A link to the webinar will be sent with the joining instruction when your booking is confirmed.
PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.