Finance Division Taster Session - Helpdesk

New

To provide an opportunity for someone from elsewhere in Fin Ops to spend a day with the Helpdesk to get an overview and appreciation of what they do.

Staff in Financial Operations within the Finance Division only

Number of sessions: 1

General Introduction

• General introduction to the team and the areas covered by the section

Helpdesk HUB / Cash Management Introduction

• Operational set up, areas covered, team, processes in CM

Accounts Payable Introduction

• Operational set up, areas covered, team, processes in AP

Cash Management Processes

• Bank Statements, Bank Reconciliations, PDQ, Counter credits, BACS receipts

International Payment procedures

• Overview, Procedures, internal processing

eSales

• Overview, Types, set-up, Procedures, Refunds

Accounts Receivable

• Processes, Reconciliations, Internal Trading

Cashier and Petty Cash function

• Procedure, Petty Cash, Foreign Currency

The Payments Function

• Procedures, types of payments, timetable

Supplier Online system and setting up suppliers

• Access, procedures, types of suppliers, checks

Barclaycard

• Applications, procedures, statements

eInvoicing and Supplier Reconciliations

• Overview, parties involved, processes, advantages/issues

Interfaces

• PGCE and Library interfaces

Reporting

• Fin Ops Key Data, Top 10 Suppliers Statistics

Overview of the activities of the Helpdesk

1 Day

Monthly