Office of Student Conduct, Complaints and Appeals course timetable
June 2024
| Mon 3 |
This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure. This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments. Topics to be discussed will include: - how to prevent student complaints - how to respond to student complaints at a local (department or service) level - how to respond to a formal student complaint - appropriate remedies for student complaints - how to support students who wish to make a complaint The session will include a case study and discussion. |
October 2024
| Wed 16 |
This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others. There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available. |
January 2025
| Wed 22 |
This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others. There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available. |
May 2025
| Wed 7 |
This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others. There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available. |